It’s the same old story. Gamer has tricked-out Xbox 360, including custom artwork and signatures from the Bungie crew. Gamer has problems with Xbox, sends it in for repair, taking care to inform Microsoft of the value of the graffiti, and sending along a written reminder as well. Console comes back fixed, and completely clean. Gamer upset.

That’s not where this story ends, though — Microsoft and Bungie send him a very valuable care package. Case closed, right?

No, still not enough. Microsoft sends him a custom Xbox 360, autographed by most of the Xbox crew, and Bill Gates himself. (who, incredibly, has handwriting very similar to my first-grader.)

Microsoft gets a lot of criticism from a lot of places, myself included, and the vast majority of it deserved. Here’s the other side of the company. Nice one, guys.